Nanny24 Privacy Policy
Last Updated: Monday 24th March 2025
At Nanny24, we prioritize your privacy and are committed to protecting your personal and sensitive information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our app, developed by GreenPathsDev.
By using Nanny24, you agree to the practices described in this policy. If you do not agree, please discontinue use of the app.
1. Information We Collect
a. Personal Information
- Account Details: Name, email, phone number, and other registration data.
- Profile Information: Photos, preferences, and caregiving instructions.
- Payment Information: Credit card details (processed securely via our payment gateway).
b. Usage & Technical Data
- App Interactions: Browsing activity, search queries, and feature usage.
- Device Information: IP address, device model, OS version, and unique identifiers.
c. Location Data
- Foreground Access: Used only when the app is actively in use to match you with nearby babysitters/pet sitters.
- Background Access: Strictly limited to instances where:
- You explicitly enable it for real-time tracking (e.g., monitoring a booked nanny’s location during an active job).
- A continuous session is active (e.g., during a confirmed booking).
- User Control: You can disable background location anytime via device settings.
2. How We Use Your Information
- Service Delivery: Matching caregivers, processing bookings, and facilitating secure payments.
- Safety & Accountability: Background location is only used for:
- Verifying a nanny’s location during an active job (with consent).
- Enhancing user safety (e.g., emergency tracking if enabled).
- Improvements: Analyzing usage to optimize app performance.
- Communication: Sending booking confirmations, updates, and support responses.
3. How We Share Your Information
- Caregivers: Only relevant profile details are shared to ensure quality service.
- Third-Party Providers: Payment processors, cloud services, and IT support (under strict confidentiality agreements).
- Legal Compliance: Disclosed only if required by law or to protect user safety.
4. Data Retention & Deletion
- Retention Period: Kept only as long as necessary for services, legal obligations, or dispute resolution.
- User Rights: You may request deletion of your data by contacting [[email protected]](mailto:[email protected]).
5. Your Controls & Choices
- Location Settings: Disable background/foreground access anytime via device permissions.
- Profile Updates: Edit or delete account information in-app.
- Opt-Out: Unsubscribe from non-essential communications.
6. Security Measures
We use encryption, access controls, and regular audits to protect your data. However, no system is 100% secure—users must also take precautions (e.g., strong passwords).
7. Children’s Privacy
Nanny24 does not knowingly collect data from children under 13. Report accidental collection to us immediately.
8. Policy Updates
We may revise this policy and will notify users of significant changes. Continued use constitutes acceptance.
9. Contact Us
For questions or data requests, email [email protected]